What information we collect about you
We require certain information to provide our Services to you. We collect this information when you provide it to us, when you use our Services, or when other sources provide it to us, as further described below.
Information you share with us
Account information: We collect information you provide us when you register for an account. This includes contact information (such as your name, email address and phone number), billing information (such as your address), and other information such as a password to log into your account.
Information you provide through our support channels: The Services also include access to our customer support. When you submit a support request, you may choose to submit information regarding a problem you are experiencing with a Service. You will be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation (including screenshots, log files) that would be helpful in resolving the issue.
Information you provide on our Services: You may choose to submit information (including contact details) to our Services, for example to respond to one of our surveys or submit feedback.
Additional information we receive about you
We receive certain information about you when you use our Services, from other applications that serve our Services by proxy, and from third parties including advertisers.
Device and connection information: We collect information about your computer, phone, tablet and other services you use to access the Services. Specifically, we collect information such as your operating system, browser type, IP address, referring and exit pages, pages visited, location, device identifiers and crash data. We use your IP address to determine a current location which we use to provide our Services to you. We also collect information about how you use and interact with our Services, (e.g. how much time you spend on which pages, which links you choose to click, etc.).
Other services you link to your account: We receive information about you when you link a third party service with our Services. For example, this information may include contact details such as your name or email address. You should check the privacy settings and policies of these third party services to understand what data may be disclosed to us or shared with our Services.
Other partners: We receive information about you and your activities on and off our Services from third party partners such as advertising partners.
How we use the information we collect
To provide our Services to you: We use information about you to provide our Services to you, including to authenticate you, provide customer support, process your order, prevent fraud and abuse, and to operate and maintain our Services.
For research and development: We are always looking for ways to make our Services smarter, faster, more secure, integrated and useful to you. We analyse how people use our Services and use feedback provided directly to us to identify trends, usage and activity patterns to identify areas of improvement in our Services. We may also test certain new features with some users before rolling out features to all users.
To communicate with you about our Services: We use your contact information to send transactional communications via email or text, if you have provided your phone number. For example, we may send invoices, reminders for subscription expirations, updates to your support requests, technical notices (including security alerts and administrative messages), and downloads of files associated with the Services we provide you. Some of these may have opt outs available, in which case you will find that option either in the communication itself or in your account settings.
To market our Services: We use your contact information and information about how you use our Services to send promotional communications that may be of specific interest to you. These communications are aimed at driving engagement and maximizing what you get out of the Services, including information about new features, survey requests, newsletters and feedback requests. We also communicate with you about new product offerings. You can control whether you receive these communications, and can always opt out either in the communication itself or in your account settings.
Customer support: We use your information to resolve technical issues you encounter and to respond to your support requests, to analyse crash information, and to repair and improve our Services.
For safety and security: We use information about you and your use of our Services to verify accounts and activity, and to monitor suspicious and fraudulent activity and identify violations of Service policies.
To protect our legitimate business interests: Where required by law or where we believe it is necessary to protect our legal rights and legitimate business interests, we use information about you in connection with legal claims, compliance and regulatory functions, and disclosures in connection with the acquisition, merger or sale of a business. If you are an EEA user, these legitimate business interests do not override your data protection interests, rights and freedoms.
For internal record keeping or to fulfil a legal obligation: Where required by law, we use your information to retain records or fulfil other legal obligations, such as using your contact and billing details to issue VAT invoices.
With your consent: We use information about you where you have given us consent to do so for a specific purpose not listed above.
Information we share and disclose
In the limited circumstances where we disclose your private personal data, we do so subject to your control, because it’s necessary to operate our Services, or because it’s required by law.
Sharing you control: We share or disclose your personal data with your consent or at your direction. For example; you may choose to add someone to a support request, in which case you authorise the disclosure of information within that support request to that additional person, as well as your basic information such as your name and email address.
Non-personal information: We may share or disclose non-personal data such as aggregated information on interactions across our Services to advertisers.
How we store information we collect
We are committed to ensuring that your information is secure.
Information storage and security: We use data hosting providers in Europe and the United States to host the information we collect, and we use technical measures to secure your data. While we implement safeguards designed to protect your personal information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.
Retention: We retain information as long as it is necessary. We retain account information for as long as your account is active and a reasonable period thereafter in case you decide to re-activate the Services. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations and to continue to develop and improve our Services. Where we retain information for Service improvement and development, we take steps to eliminate information that directly identifies you, and we only use the information to uncover collective insights about the use of our Services.
Accessing and controlling your information
You can control the personal data you share with us. You can access or rectify this data at any time. You can also request the deletion or restriction of your information, or request a copy of your information in a structured, electronic format. You have rights to object, restrict or withdraw consent to processing. You can exercise some of these choices by logging into the Services and using settings available within the Services or your account. For some types of requests, you may need to contact us using the information provided below.
Your request may be limited in certain cases: for example, if fulfilling your request would reveal information about another person, or if you ask us to delete information which we are permitted by law or have compelling legitimate interests to keep. If you have unresolved concerns, you may have the right to complain to a data protection authority in the country where you live, where you work or where you feel your rights were infringed.
You can opt out of any marketing purposes by using the opt out buttons provided in marketing communications, by updating your preferences within your account, or by contacting us using the information provided below. Even after you opt out from receiving marketing communications, you will continue to receive transactional communications from us regarding our Services.
Transfer of data
Children and our services
Our services are not targeted towards children, and you must not use our Services if you are under the age of 13. You must also be old enough to consent to the processing of your personal data in your country.
Third party widgets: Our Services may include links and other widgets that direct you to other websites or services whose privacy practices may differ from ours. These widgets may include social media features, such as Twitter’s “tweet” button. These widgets collect your IP address, what page you are visiting, and may set a cookie to enable the feature to function properly. They are either hosted by a third party, or hosted directly on our Services. Your interaction and use of, and any information you submit to any of those third-party sites is governed by their privacy policies, not this one.
The data controller responsible for your personal data is Apantic Limited. If you have questions or concerns about how your information is handled, please direct your inquiry to Apantic Limited.
27 Old Gloucester Street
London, WC1N 3AX
If you wish to raise a concern about our use of your information (and without prejudice to any other rights you may have) you have the right to do so with your local supervisory authority.
Effective: 25 May 2018